Value co-creation in the digital factory – The empowered role of shop floor workers

The current wave of digitalization has important implications for manufacturing companies. In this article, we suggest applying the theoretical lens of value co-creation as a comprehensive approach to explore the potential of digitalization trends. We use it to identify the potential of better integrating shop floor workers in the shaping of digital solutions and managerial actions. Insights from two case examples show how improved consideration of cognitive needs and the provision of opportunities for social connection to a community of workers makes them feel more valued, confident, empowered and integrated. This can balance other forms of frustrations and negative emotions, leading to a better perception of the overall relationship experience at the shop floor. Posted at the Zurich Open Repository and Archive, University of Zurich ZORA URL: https://doi.org/10.5167/uzh-142374 Veröffentlichte Version Originally published at: Richter, Shahper; Trier, Matthias; Richter, Alexander (2017). Value co-creation in the digital factory – The empowered role of shop floor workers. In: Australasian Conference on Information Systems 2017, Hobart, 4 Dezember 2017 6 Dezember 2017. Australasian Conference on Information Systems Richter et al 2017, Hobart, Australia Value co-creation in the digital factory 1 Value co-creation in the digital factory – The empowered role of shop